Frequently Asked Questions

Frequently Asked Questions

Our product is life-changing and for that particular reason, it generates several questions, doubts and insecurities. Whether you're discovering hair systems today with our website or if you're already familiar with them, our goal is to provide you with all the details on our own products and our own process so that you can make an easy, well-informed decision.

About Hair Systems

PRODUCT AVAILABILITY

Our premade hair systems are available to ship worldwide and will be received within 2-3 weeks after the order is processed.

Our custom made hair systems have a production time frame of 12-14 weeks.

 

**Please note that due to the COVID-19 pandemic, our production has been impacted and slowed down. Custom made orders now have a production timeframe of 14-15 weeks until further notice.

NON SURGICAL AND NON PERMANENT

Our product is not a hair transplant. 

It's a non invasive, non-surgical, semi-permanent solution.

Using the product has no side effects and it can be removed when desired, leaving no scars or marks.

PREPARING THE HEAD

To use our product, the thinning/balding area on top of your head will have to be shaved. If your hair loss situation is partial and/or only located in the front (receding hairline) or only in the back (crown area), a surface size of minimum 4 inches square will need to be shaved to ensure solid and safe bonding of the hair system.

 

If your hair loss situation is located in the front and in the back, with a good area of thick hair in between, the majority of the top of your head will still need to be shaved to cover the two balding zones with the hair piece and to obtain better and more realistic results.

AtTACHMENT

Our hair units can be attached to your scalp using special certified skin safe liquid adhesive or special double-sided tape. We offer these products in the maintenance products section of our shop.

 

The attachment can be partial or full and can be done in different ways, offering bonds that will vary in resistance according to your needs and lifestyle.

WEAR TIME

You will wear the hair system between 2 to 4 weeks on your head, depending on your lifestyle, body chemistry and location’s weather conditions as well.

 

Every 2 to 4 weeks, the hair system needs to be removed, the old adhesive will also need to be removed; the scalp will need to be cleaned and the hair that has regrown will need to be shaved again. The hair system will then be refitted to the scalp using fresh adhesive.

MADE OF REAL HUMAN HAIR

All our hair systems are made with 100% natural human hair.

Our premade units are made with high-grade Remy Indian hair and our custom units are made with superior authentic Virgin European hair.

DURABILITY / LIFESPAN

The lifespan of our hair systems will depend on a variety of factors including the type of base material it is made of, the usage and the maintenance given to it.  

 

Hair systems do naturally lose quality over time as the hair strands become more dry and worn looking. The frequency of the maintenance services (refits), the products used to style and maintain the hair, the exposure to the sun and the frequency of shampoos done to the hair are all factors that will make the hair strands age with time, the knots weaken and the base lose its shape and strength.

 

Our hair systems are all designed to last between an average of 4 to 6 months, except our special OneSkin Ultra system which has a lifespan of 2 to 3 months due to its extremely thin and fragile base material.

SWEAT / WATER

All our hair systems are designed to resist sweat and water exposure. What is affected by those elements is in fact the adhesive and not the hair unit itself.

 

The adhesives we recommend are sweat and waterproof but they also each have limits to how much water/sweat exposure they can take before they start to break and need to be changed.

FITTING AND MAINTENANCE

OneHead is working hard everyday to offer fitting and maintenance services in as many cities worldwide as possible to accommodate all our new and existing customers.

 

We have built an incredible team of affiliated and trained hair system stylists and this team is growing everyday to help more interested clients.

 

We are proud to be able to offer fitting and maintenance services in major cities of the USA, Canada, UK, Europe, Middle-East, South Africa and Australia. See the Points of Service section under Contact Us for more details.

 

If you don’t live nearby one of our certified hair stylist, don’t worry, many of our clients around the world are using our products without having one in their city.

 

We have developed DIY guides and videos to allow you to use our product and maintain it by yourself, wherever you are located. We also offer special, hair dresser training sessions, via live video call.

 

We encourage our new clients to either approach hair salons or hair dressers they might know (someone if their friends/family circle or a referral) in their city, explain they are looking for someone willing to learn the hair system fitting technique and help them with the product. We will assist and teach the hair dresser for free, step by step, the fitting process of our product. We also have video tutorials for them to watch.

 

Get in touch with us to know more about these options.

Hair transplant vs hair systems

Many people are asking themselves this common question when looking for the perfect hair loss solution.

 

They are actually two completely different solutions that will match different requirements on different people.

 

Staying very transparent and honest, we have created a list of the pros and cons of each solution, to give you an overview of each, so you can better decide if one would be best for you.

Hair Systems

Hair Transplants

Pros

Pros

 

• Non surgical or invasive

• Instant and guaranteed results

• Can be temporary

• Can be used at any age

• Fully customisable solution

  (hair density, color, style)

 

• Ideal for light to medium hair loss situation

• Permanent solution

• Little maintenance required

• Cost per operation (vs recurring)

 

 

 

Cons

Cons

 

• Medium to advance hair loss situations only

• Regular maintenance needed

• Temporary solution

• Recurrent cost

 

 

 

 

 

 

 

 

 

 

• Non-guaranteed results

• Irreversible surgical procedure

• Possibility of scars for life

• Density achievable of maximum 50-60%

• Chances of rejections of the transplants

• 2 or 3 (or more) hair transplants normally

  needed to achieve satisfactory results

 

 

 

 

About Maintenance

How often do I need to have a service/re-groom session?

The average service/maintenance cycle is 2-4 weeks. Depending on your lifestyle and personal preferences, you may want to have a rebond maintenance service sooner than 2 weeks or later than 4 weeks however we do not recommend wearing your system more than 5-6 weeks without changing the adhesive.

What'S A MAINTENANCE service?

 

A maintenance service consist in removing the hair system, cleaning and shampooing both your head and the system, shave the hair that has regrown under, then reapplying the system to your scalp using fresh adhesive.

 

If you are near one of our affiliated hair dresser, you can get your maintenance services with them. See the list of our Points of Service to see if there is one near you.

 

Like most of our client do, you can also do your service/maintenance sessions by yourself using our instructional videos and we can also assist you with it via live video chat.

About Orders / Pricing / Payments

CAN I GET THE PRODUCT IN MY CURRENCY?

Yes, if our website has not detected automatically the currency proper to your country, you can manually change it with our currency switcher at the bottom left of your screen.

Can I pay monthly?

Yes, without any problems. All our products are available via monthly payments. For instalments payments please get in touch with us previously via the contact section at the bottom of this page.

First Order guide

Step 1 - Choosing the product

Helping You Make The Right Choice


Deciding between our two different products, premade or custom made hair systems can be difficult or maybe even confusing, especially if your are a first time customer.

________________

We know there are many options to look at and to help you understand everything better, we have created a very helpful side-by-side comparison table that contains detailed information and that clarifies which options are available for each product.

Before you look at our comparison table, here are 4 important key points that we want you to keep in mind


No Wrong
Choice

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

High Quality
and Realistic

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Try Them
Both

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Limited
Options

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

No Wrong Choice

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones.

It will depend on your personal requirements and tastes, your lifestyle and your overall budget

High Quality and
Realistic Designs

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Try Them Both

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options.

Some clients, eager to start the process, will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Options Limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers.

While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations


COMPARISON TABLE
Premade Hair Systems Custom Hair Systems
PRICING
From $395.00
To $495.00
PRICING
From $795.00
AVAILABILITY
Within 2 to 3 Weeks
AVAILABILITY
Within 12 Weeks
DURABILITY
OneLace / OneSkin / OneHybrid Units
- 4 to 6 months average lifespan
- 2 to 3 units/year will be needed

OneSkin Ultra Unit
- 2 to 3 months average lifespan
- 4 to 6 units/year will be needed
DURABILITY
The average lifespan of our custom units is 4 to 6 months depending on the type base material, on the client's usage and lifestyle and on the frequency / quality of maintenance given to it
_______
2 to 3 units/year will be needed
HAIR TYPE
High-Grade Remy Indian Hair
HAIR TYPE
Superior Authentic Remy European Hair
BASE MATERIAL
A choice of 4 different base materials designs
_______
OneLace System
High-Grade Lace
_______
OneSkin System
Thin 0.06mm Poly
_______
OneHybrid System
Lace front and center with a 1.5in strip of Poly 0.06mm around the edges
_______
OneSkin Ultra System
Ultra-Thin 0.03mm Poly
BASE MATERIAL
All premade hair systems base material options (See left column) are available for custom orders
_______
Any other desired design combining the different base materials we offer is also possible
BASE SIZE
All premade units come in default standard size of 8 inches width x 10 inches length.
_______
We also offer the service to cut-to-size if you provide us with desired width and length measurements of your balding / thinning area
_______
We can also cut the unit based on a plastic template / mold of your balding / thinning area (instead of measurements)
_______
** We will assist you in taking the measurements or creating a template **   
BASE SIZE
Every custom order hair system will be built from the start using a template of the client’s balding / thinning area ensuring a personalised hairline shape and a perfect fit
_______
** We will assist you in creating the template **
HAIR COLOR
12 colors available
_______
Grey hair up to 50% available*
_______
*Varies depending on the model ad the main hair color
HAIR COLOR
A choice of over 100 colors
_______
Color matching process validated via a hair sample
_______
Grey hair % up 100% possible
_______
Grey hair % distribution per zones possible (font, temples, middle, back, sides)
_______
Combination of colors, Dual Colors, Highlights and any type of color design possible.
WAVE/CURL
All our premade hair systems come with standard straight hair / natural body wave
_______
Chemical waiving / curling process is also available on request.  Up to Light Curl (15mm) maximum
WAVE/CURL
10 different grades of waves and curls available with a custom order:
- Straight / Natural Body Wave  (36mm)
- Light Wave (32mm)
- Medium Wave (25mm)
- Strong Wave (19mm)
- Light Curl (15mm)
- Medium Curl (13mm)
- Strong Curl (10mm)
- Light Afro (6mm)
- Medium Afro (4mm)
- Tight Afro (2mm)
HAIR STYLE
All premade models come with a Freestyle standard style.  No particular hair direction, no parting and a centered natural crown
HAIR STYLE
Any desired type of hair direction, parting and crown positioning possible
_______
Freestyle
_______
Left, Right or Center Crown positioning options
*Or custom position based on template
_______
Left, Right or Center Parting options
HAIR DENSITY
All premade models are made with our personally designed Medium-Light density.  A well balanced, realistic, quantity and thickness of hair for a very natural look
_______
All units have a realistic, graduated hairline
HAIR DENSITY
A custom order offers unlimited density customisation possibilities, from Ultra-Light to Ultra-Dense
_______
 Special density customisation per zones (front, middle, crown, back, sides) possible, giving the hair system an ultra personalised result according to the customer’s natural hair density and desired look
HAIR LENGTH
All premade models come with our standard 6 inches hair length
HAIR LENGTH
Hair length from standard 6 inches up to 24 inches available*
_______
*Base price will vary according to any added length from the standard 6 inches

Step 2 - Placing the order

Now that you know which product you wish to order, the next step is to place the order directly in our online Shop

 

You will need to add a maintenance products starter kit to your first order. They are also available in the Shop section under Maintenance Products.

step 3 - hair sample/template

If you are a first time buyer, you will need to send us a hair sample for the color match process or/and a template of your balding area.

We have prepared an all-in-one Template and Hair Sample Kit that contains all the material you'll need to build the template and a pre-paid return envelope to send it to us. You'll send the template alongside with a sample of your hair that we allow us to color match your order.

We have prepared an all-in-one Template and Hair Sample Kit that contains all the material you'll need to build the template and a pre-paid return envelope to send it to us. You'll send the template alongside with a sample of your hair that we allow us to color match your order.

You can purchase it here

Step 4 - Order processing

Once we receive your hair sample and/or template, we will start processing your order.

 

Premade Hair Systems:

 

With a template: 2-3 weeks production/handling/shipping delay

 

With measurements only: 1-2 weeks handling/shipping

 

Custom Made Hair Systems:

 

14-16 Weeks production time** from the day we receive your hair sample/template

**Due to the global COVID-19 pandemic

 

Step 5 - order shipping

Once our factory has finished preparing/producing your hair system, we will receive it at our head office and we will prepare your order for shipment.

 

We will ship you the hair system and the maintenance products starter kit that you have chosen all together.

 

We ship with international couriers UPS and DHL. Your will be updated with a tracking number once the package is ready for shipment.

step 6 - fitting of the hair system

Option 1

 

Fitting of the hair in one of our official affiliated points of service. See Our Locations section for details.

 

Option 2

 

Live Video Assisted Fitting and Training Session with the hairdresser of your choice in your city.

 

step 7 - next order timeframe

Most of our new clients are asking us when they need to order their next hair system. This mainly depends on the type of hair system (Premade or Custom) that you wish to get for your next order.

 

Premade Hair Systems:

 

Our Premade Hair Systems can be shipped to you within just 2-3 weeks so there is no need to plan the order until your hair systems starts showing signs that it will need to be replaced soon (hair is getting dry, hair has broken/fallen significantly, unit is damaged/torn, etc).

 

Custom hair Systems:

 

Due to COVID, our production speed is slightly affected and our Custom hair systems need 14-16 weeks to be produced at the moment (10-12 weeks normally) so they need to enter production about 2-4 weeks after you start wearing your first unit to make sure it will be ready when your current one needs to be replaced.

Got more questions?

You've got questions?
We've got answers!

.