Frequently Asked Questions

Frequently Asked Questions

Got Questions? We've Got Answers!

Our product is life-changing and for that particular reason, it generates several questions, doubts and insecurities. Whether you're discovering hair systems today with our website or if you're already familiar with them, our goal is to provide you with all the details on our own products and our own process so that you can make an easy, well informed decision.

We have created 2 very useful and detailed sections of our site to guide you through the two most important questions about our solution. Please consult these two main sections first.

This rest of this FAQ will cover more specific questions/answers related to usage, maintenance and payment options.


What exactly is the OneHead product?

Visit Our Solution page to know everything about our non-surgical hair loss solution, hair replacement systems. You'll find here all the answers on what they are, where to find them and how to use them.

I want it. What's the process?

Visit our First Order Guide to see the step-by-step process of getting a hair system with us for the first time. You'll find here answers the length of the process for each of our products and on how to prepare for this important change.

This FAQ will cover more specific questions/answers related
to usage, maintenance and payment options.

About Hair Systems



All our products are available in our Online Shop to ship worldwide. We offer private consultations and product selection help wherever you are, online, free of charge.


Why choose a hair system over a hair transplant?

Hair transplants have been around for a long time. Technologies have evolved a lot and some surgeries provide great results now, but the each procedure always comes with some serious risks.


Amongst those risks are allergic reactions to anaesthesia, infection, scars, permanent redness or itchiness of the skin, nerve damage including permanent loss of sensation.


Results are never guaranteed. There is always possibilities of rejections of the transplanted graphs or in most cases, genetic will make the hair continue to fall, forcing you to get additional surgeries, leaving additional scars on your scalp, and less money in your wallet.


Another important thing to note is that a hair transplant will give you a density of about 60-70% or slightly more if it is highly successful; while hair systems will give you any desired density between from 80% to 150%, instantly and guaranteed.


Our systems are non invasive and harmless for your head and your scalp. They guarantee a thick, healthy looking full head of hair, risk-free.

Can it fall off?

Your hair system will be bonded to your scalp using modern adhesives that withstand heat, sun, wind, and water. Under most normal conditions, you can expect that your hair system will remain well attached to your scalp for up to 2-4 weeks. Your body chemistry, perspiration and how often you shampoo/wet your hair will determine the length of your bond.

How can I choose the perfect colour for my system?

You can use the colour ordering chart in each individual product page in our shop section but if you are unsure, the best way to assure the best color match is to send us a hair sample in the mail so that we can color match it directly at the factory level.


If is not possible for you to send a hair sample (shaved head), we can also assist you with the color selection via Whatsapp or Facetime, if you send us photos or via video chat.


Find all the ways to contact us at the bottom of this page.

Can I use hair dryers/straighteners and hair products?

Yes, you can. You can treat and style your hair system just like you would treat normal hair. Natural, water or oil base products are preferable as they are less damaging for the hair.

We don't recommend using hard or dry products likes waxes and pastes as they will require you to shampoo your hair more often, wearing it out prematurely.

Can I have any hair style?

Yes! Get inspired, comb it, style it, spike it, that hair is yours and you can finally enjoy any hair styles. We can also give you more advice if you have more precise questions about hair styling. Our team of expert will be very happy to give you tips and tricks.

About Maintenance

How often do I need to have a service/re-groom session?

The average service/maintenance cycle is 2-4 weeks. Depending on your lifestyle and personal preferences, you may want to have a rebond maintenance service sooner than 2 weeks or later than 4 weeks however we do not recommend wearing your system more than 5-6 weeks without changing the adhesive.

What'S A MAINTENANCE service?


A maintenance service consist in removing the hair system, cleaning and shampooing both your head and the system, shave the hair that has regrown under, then reapplying the system to your scalp using fresh adhesive.


If you are near one of our affiliated hair dresser, you can get your maintenance services with them. See the list of our Points of Service to see if there is one near you.


Like most of our client do, you can also do your service/maintenance sessions by yourself using our instructional videos and we can also assist you with it via live video chat.

About Pricing / Payments


Yes, if our website has not detected automatically the currency proper to your country, you can manually change it with our currency switcher at the bottom left of your screen.

Can I pay monthly?

Yes, without any problems. All our products are available via monthly payments. For instalments payments please get in touch with us previously via the contact section at the bottom of this page.

You've got questions? We've got answers!

You've got questions?
We've got answers!