First Order Guide

First Order Guide

Step 1

Choosing the
product

Helping You Make The Right Choice


Deciding between our two different products, premade or custom made hair systems can be difficult or maybe even confusing, especially if your are a first time customer.

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We know there are many options to look at and to help you understand everything better, we have created a very helpful side-by-side comparison table that contains detailed information and that clarifies which options are available for each product.

Before you look at our comparison table, here are 4 important key points that we want you to keep in mind


No Wrong
Choice

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

High Quality
and Realistic

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Try Them
Both

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Limited
Options

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

No Wrong Choice

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones. It will depend on your personal requirements and tastes, your lifestyle and your overall budget

There is no wrong choice or a lesser option. Some of our clients are only wearing premade units while others prefer custom ones.

It will depend on your personal requirements and tastes, your lifestyle and your overall budget

High Quality and
Realistic Designs

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Both our premade and custom made options are built using only the high-grade hair quality that is unique to OneHead and they both have realistic, graduated hairlines that provide a seamless natural look, whatever you product choice is

Try Them Both

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options.

Some clients, eager to start the process, will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Your first choice is not your last one. Our hair systems have a lifespan of 4 to 6 months, so there will always be an opportunity to try both options. Some clients eager to start the process will begin with a premade unit and change for a custom one later on. Experiencing each option is the best way to know what suits you best

Options Limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers.

While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations

One of the most important difference between our premade and custom hair systems is the limited options that a premade unit offers. While being a perfect option for some, it simply won't meet some people's needs in terms of color, density, % of grey hair, curls, base size or hair length. The table below will clarify these limitations


COMPARISON TABLE
Premade Hair Systems Custom Hair Systems
PRICING
From $395.00
To $495.00
PRICING
From $795.00
AVAILABILITY
Within 2 to 3 Weeks
AVAILABILITY
Within 12 Weeks
DURABILITY
OneLace / OneSkin / OneHybrid Units
- 4 to 6 months average lifespan
- 2 to 3 units/year will be needed

OneSkin Ultra Unit
- 2 to 3 months average lifespan
- 4 to 6 units/year will be needed
DURABILITY
The average lifespan of our custom units is 4 to 6 months depending on the type base material, on the client's usage and lifestyle and on the frequency / quality of maintenance given to it
_______
2 to 3 units/year will be needed
HAIR TYPE
High-Grade Remy Indian Hair
HAIR TYPE
Superior Authentic Remy European Hair
BASE MATERIAL
A choice of 4 different base materials designs
_______
OneLace System
High-Grade Lace
_______
OneSkin System
Thin 0.06mm Poly
_______
OneHybrid System
Lace front and center with a 1.5in strip of Poly 0.06mm around the edges
_______
OneSkin Ultra System
Ultra-Thin 0.03mm Poly
BASE MATERIAL
All premade hair systems base material options (See left column) are available for custom orders
_______
Any other desired design combining the different base materials we offer is also possible
BASE SIZE
All premade units come in default standard size of 8 inches width x 10 inches length.
_______
We also offer the service to cut-to-size if you provide us with desired width and length measurements of your balding / thinning area
_______
We can also cut the unit based on a plastic template / mold of your balding / thinning area (instead of measurements)
_______
** We will assist you in taking the measurements or creating a template **   
BASE SIZE
Every custom order hair system will be built from the start using a template of the client’s balding / thinning area ensuring a personalised hairline shape and a perfect fit
_______
** We will assist you in creating the template **
HAIR COLOR
12 colors available
_______
Grey hair up to 50% available*
_______
*Varies depending on the model ad the main hair color
HAIR COLOR
A choice of over 100 colors
_______
Color matching process validated via a hair sample
_______
Grey hair % up 100% possible
_______
Grey hair % distribution per zones possible (font, temples, middle, back, sides)
_______
Combination of colors, Dual Colors, Highlights and any type of color design possible.
WAVE/CURL
All our premade hair systems come with standard straight hair / natural body wave
_______
Chemical waiving / curling process is also available on request.  Up to Light Curl (15mm) maximum
WAVE/CURL
10 different grades of waves and curls available with a custom order:
- Straight / Natural Body Wave  (36mm)
- Light Wave (32mm)
- Medium Wave (25mm)
- Strong Wave (19mm)
- Light Curl (15mm)
- Medium Curl (13mm)
- Strong Curl (10mm)
- Light Afro (6mm)
- Medium Afro (4mm)
- Tight Afro (2mm)
HAIR STYLE
All premade models come with a Freestyle standard style.  No particular hair direction, no parting and a centered natural crown
HAIR STYLE
Any desired type of hair direction, parting and crown positioning possible
_______
Freestyle
_______
Left, Right or Center Crown positioning options
*Or custom position based on template
_______
Left, Right or Center Parting options
HAIR DENSITY
All premade models are made with our personally designed Medium-Light density.  A well balanced, realistic, quantity and thickness of hair for a very natural look
_______
All units have a realistic, graduated hairline
HAIR DENSITY
A custom order offers unlimited density customisation possibilities, from Ultra-Light to Ultra-Dense
_______
 Special density customisation per zones (front, middle, crown, back, sides) possible, giving the hair system an ultra personalised result according to the customer’s natural hair density and desired look
HAIR LENGTH
All premade models come with our standard 6 inches hair length
HAIR LENGTH
Hair length from standard 6 inches up to 24 inches available*
_______
*Base price will vary according to any added length from the standard 6 inches

Step 2

Placing the order

Now that you know which product you wish to order, the next step is to place the order directly in our online Shop

 

You will need to add a maintenance products starter kit to your first order. They are also available in the Shop section under Maintenance Products.

step 3

hair sample/template

If you are a first time buyer, you will need to send us a hair sample for the color match process or/and a template of your balding area if you are ordering a custom made hair system.

We will provide you with all the information about this step.

Step 4

Order processing

Once we receive you hair sample and/or template, we will start processing your order.

 

Premade Hair Systems:

 

With a template: 2-3 weeks production/handling/shipping delay

 

With measurements only: 1-2 weeks handling/shipping

 

Custom Made Hair Systems:

 

12 Weeks production time from the day we receive your hair sample/template

**Due to the global COVID-19 pandemic

 

Step 5

order shipping

Once our factory has finished preparing/producing your hair system, we will receive it at our head office and we will prepare your order for shipment.

 

We will ship you the hair system and the maintenance products starter kit that you have chosen all together.

 

We ship with international couriers UPS and DHL. Your will be updated with a tracking number once the package is ready for shipment.

step 6

fitting of te hair system

Option 1

 

Fitting of the hair in one of our official affiliated points of service. See Contact Us section for details.

 

Option 2

 

Live Video Assisted Fitting and Training Session with the hairdresser of your choice in your city.

 

step 7

next order timeframe

Most of our new clients are asking us when they need to order their next hair system. This mainly depends on the type of hair system (Premade or Custom) that you are desiring to get for your next order.

 

Premade Hair Systems:

 

Our Premade Hair Systems can be shipped to you within just 2-3 weeks so there is no need to plan the order until your hair systems starts showing signs that it will need to be replaced soon (hair is getting dry, hair has broken/fallen significantly, unit is damaged/torn, etc).

 

Custom hair Systems:

 

Our Custom Hair Systems need 12 weeks to be produced so they need to enter production about 2-4 weeks after you start wearing your first unit to make sure it will be ready when your current one needs to be replaced.

Need Additional Help?

At any time before, during or after your first order you have access to our online/phone/video customer service. Please don't hesitate to get in touch with us and ask us any questions.

 

Check out the different way you can contact us at the bottom of this page. We will be happy to assist you